Welcome to the WitherHosting Docs!

You can find information on how to start up your server, tips and tricks for keeping server performance high and lag low, and a FAQ / Q&A.

Getting Started

New to the WitherHosting community and looking for some guides on how to purchase your server and get it running with a couple plugins? Check out our Finding Your Plan which goes over how to find the plan that best suits your project.

Q&A / FAQ

Commonly Asked Questions

  • Do you have a refund policy?

    • Yes, we have a 24 hour refund policy for all services. However, addons and dedicated IP addresses are non-refundable.

  • Do you have DDOS protection?

    • Yes, all of our services come with DDOS protection with no extra charge.

  • How do I claim a free server?

    • To claim a server, you can read up on Finding Your Plan and choose Free Servers as the category. No credit card is required.

  • How fast is support?

    • WitherHosting tries and answer all questions a quickly and effectively as possible. We understand what its like to be in your shoes, and so support relatively takes 10 minutes to answer normal questions. However, some questions may take longer.

  • What panel do you use?

    • We currently use the Pterodactyl Panel. In the future, we plan to offer both Pterodactyl and Multicraft so you can choose what you prefer.

Common Issues

Changelogs

January 23rd, 2020

Added

  • Reinstall Button for any server

  • Audit Logs

  • Documentation Link

Fixed

  • Backups failing on certain software

  • Random 500 errors

January 5th, 2020

Added

  • Backup system with ability to "Download, Delete, Restore."

January 1st, 2020

Fixed

  • "Extreme" lag on free servers.

December 12th, 2019

Added

  • All servers are allowed to claim Dedicated Ports

  • Nodes upgraded to new hardware

  • World migration added as an option when purchasing services

  • Server migration added as an option when purchasing a server

  • Free support is included with all plans

  • $3.00 a gigabyte Minecraft Premium Plans